Guest HUB
Unify guest data, membership, direct bookings, and engagement into one system — helping hotels personalize experiences, increase repeat stays, and grow guest lifetime value.
Why Guest HUB?
Simplify guest management and loyalty growth from a single platform. Guest HUB brings guest insights, membership programs, direct booking tools, and engagement workflows together — helping hotels move from fragmented data to meaningful relationships and measurable loyalty growth.
One guest view, no data silos
Create a unified guest profile across stays, channels, and touchpoints — replacing scattered data with a complete, actionable view.
Personalized experiences at scale
Use guest preferences and behavior insights to deliver consistent, personalized experiences before, during, and after each stay.
Stronger loyalty, higher repeat rates
Build and manage membership programs that reward loyal guests and encourage direct rebooking.
Engagement that drives revenue
Turn guest engagement into direct bookings and long-term value, not just one-time interactions.
One guest view, no data silos
Create a unified guest profile across stays, channels, and touchpoints — replacing scattered data with a complete, actionable view.
Personalized experiences at scale
Use guest preferences and behavior insights to deliver consistent, personalized experiences before, during, and after each stay.
Stronger loyalty, higher repeat rates
Build and manage membership programs that reward loyal guests and encourage direct rebooking.
Engagement that drives revenue
Turn guest engagement into direct bookings and long-term value, not just one-time interactions.
Guest Insights
Turn guest data into real understanding See who your guests are, how they behave, and what drives their value.
Unified guest profiles
Consolidate guest data across stays, booking channels, and interactions into a single profile.
Preferences and behavior analysis
Understand guest preferences, booking patterns, and stay history to support personalization.
Guest value segmentation
Identify high-value guests, first-time visitors, and repeat customers with clear segmentation.
Smarter targeting decisions
Use insights to guide marketing, offers, and service strategies with confidence.
Membership
Build loyalty that keeps guests coming back Design, manage, and grow your hotel membership programs with ease.
Flexible membership structures
Create membership tiers, benefits, and rules tailored to your hotel strategy.
Member activity visibility
Track member behavior, engagement, and booking performance in one place.
Exclusive offers and rewards
Deliver targeted promotions and benefits that encourage repeat stays.
Sustainable loyalty growth
Strengthen long-term guest relationships while increasing repeat booking rates.
Direct Bookings
Capture more revenue through your own channels Convert guest engagement into direct bookings — without relying on OTAs.
Direct booking channels
Manage bookings from your website, H5 pages, and Mini Programs centrally.
Targeted booking incentives
Create exclusive offers and perks for members and returning guests.
Seamless booking experiences
Reduce friction and improve conversion across all direct booking touchpoints.
Higher margin revenue
Lower OTA dependency while increasing direct booking contribution.
Smart Engagement
Engage the right guest at the right moment Deliver timely, relevant communication throughout the guest journey.
Personalized guest communication
Send targeted messages and offers based on guest behavior and preferences.
Journey-based engagement
Engage guests before arrival, during the stay, and after departure.
Automation at scale
Automate campaigns, notifications, and follow-ups to reduce manual effort.
Better experience, higher retention
Improve guest satisfaction while increasing conversion and repeat visits.
Built for Guest-Focused Teams
Designed for every role driving guest experience and loyalty Guest HUB provides shared insights and coordinated tools across teams — helping everyone work from the same guest understanding.
Hotel owners
Gain visibility into guest value, loyalty performance, and long-term revenue potential.
Marketing & operations teams
Design and run loyalty programs, campaigns, and engagement strategies with confidence.
Revenue teams
Increase direct bookings and guest lifetime value through better targeting and engagement.